Frequently asked questions
How long until my order arrives?
Two to four working days in the United States and four to eight working days across Europe. Full details are on the shipping page.
My plant arrived damaged — what now?
Write to us within 30 days from the contact page with your order reference and, if possible, a photo. We replace the plant or refund you in full.
How do I track my order?
Go to track my order and enter your reference (2BD-XXXXXX) along with the email address used at checkout.
Do you ship abroad?
Yes — to Canada, the United Kingdom and most of the European Union. Costs and timings are listed on the shipping page.
Are your plants safe around pets?
Some species are toxic if eaten. Anything risky is flagged on the product page. When in doubt, check with your vet.
How do I unsubscribe from the newsletter?
Every email contains a one-click unsubscribe link. You can also use the unsubscribe page — it takes effect immediately.
Can I change my order after placing it?
As long as the order is not marked “Shipped”, get in touch: we can change the address or adjust the contents if the parcel has not been packed yet.